OCAT, Incorporated

Assistant Manager

Restaurant General Manager

• Serves as the entry level assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual unit
• Customer service interaction and management responsibility for more than 3 people
• Full responsibility for facilities and equipment maintenance, adherence to detailed cleaning tasks, and specific routine financial control
• Human resource responsibilities are crew training, ongoing coaching, and feedback for hourly employees, and health and safety audits
• Directly performs hands-on operational work on an ongoing basis to train employees, respond to customer service needs, or otherwise role model appropriate skills and behaviors in the restaurant

• High School Degree or GED preferred
• (1 to 2) years of supervisory experience within the food service/retail/customer service industry, including Profit & Loss responsibility
• Ability to calculate/analyze data
• Strong customer service skills required
• Basic business math and accounting skills
• Personal Computer operations preferred

• Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards
• Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
• Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Assists Restaurant Manager in recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates and trains
• Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
• Ensures food quality and 100% customer satisfaction
• Ensures complete and timely execution of corporate & local marketing plans